Simply put, politeness is required for better experiences with software. We enter a relationship with the products and services that we use, and if that relationship is not good, negative, or rude, we just won’t keep it around.

This week, Chris & Jon discuss the differences between polite and impolite software, and how it affects the user experience! Believe it or not, politeness matters, so stick around and listen!

 

Big thanks to Lu for helping out with the show!

 

Other ways to listen…

Listen or subscribe to us on iTunes!

Listen to this episode on Soundcloud!

Here is an RSS feed for the show in case you need a podcast feed:

designreviewpodcast.com/design-review.rss

Thanks for listening!

 

You can also reach us on Twitter:

Chris: @machinehuman

Jon: @DesignUXUI

The whole entire show: @DR_podcast

So let us know what you think!

 

Tell us about yourself!

If we can get more sponsors, we’ll be able to do more with the show! To help us get more sponsors, it would help us out if you could fill out this very short survey on our listener demographics:

It just takes a few minutes and helps us reach out more companies!

How do you like the show so far?

Take the Design Review Survey of Awesome and let us know what you think of our show!

This week, Chris and Jon are back with another topic from the listeners! This time, we’re talking about how to define a design strategy at the beginning of a project. Later in the show, we discuss measuring your designs by using metrics and data. Lastly, we close out the show with our stories of “Good UX of the Week”.

As a small bonus for our website viewers, here’s a downloadable PDF of Dieter Rams’ 10 Principles of Good Design for you to hang up on your cubicle wall!

Take our survey!

Take the Design Review Survey of Awesome and let us know what you think of our show!

You can also reach us on Twitter:

Chris: @machinehuman

Jon: @DesignUXUI

The whole entire show: @DR_podcast

So let us know what you think!

Other ways to listen…

Listen or subscribe to us on iTunes!

Listen to this episode on Soundcloud!

Here is an RSS feed* for the show in case you need a podcast feed:

designreviewpodcast.com/design-review.rss

Thanks for listening!

(*Yes, we know the RSS feed is having issues at the moment. We’re trying to get it resolved…)

This week, both Jon and Chris are back in the studio to discuss personas. We go over what they are, how you use them, along with some tips on how to get started. We close it out with a discussion of why people don’t seem to use them more often, along with our stories of the “Good UX of the Week!”

P.S. Here is the microphone Chris mentioned in the episode.

Take our survey!

Take the Design Review Survey of Awesome and let us know what you think of our show!

You can also reach us on Twitter:

Chris: @machinehuman

Jon: @DesignUXUI

So let us know what you think!

Other ways to listen…

Listen or subscribe to us on iTunes!

Listen to this episode on Soundcloud!

Here is an RSS feed* for the show in case you need a podcast feed:

designreviewpodcast.com/design-review.rss

Thanks for listening!

(*Yes, we know the RSS feed is having issues at the moment. We’re trying to get it resolved…)

This week, while Jon is busy editing his new book, Chris spends some time talking (ranting) about usability testing, and addressing some of the common myths about it. It’s a bit of a long show, so just be warned… 😛

Stuff mentioned on the show:

Discuss what you heard!

Please also join us on Blab to discuss today’s show! It’s later today at 8:00 Pacific.

Take our survey!

Take the Design Review Survey of Awesome and let us know what you think of our show!

You can also reach us on Twitter:

Chris: @machinehuman

Jon: @DesignUXUI

So let us know what you think!

Other ways to listen…

Listen or subscribe to us on iTunes!

Listen to this episode on Soundcloud!

Here is an RSS feed for the show in case you need a podcast feed:

designreviewpodcast.com/design-review.rss

Thanks for listening!

This week, Chris and Jon ask the most important design question in the entire universe, “Why?”. We discuss what is “Why”, why “Why” is so important, and try to figure out how to make your “Why” more obvious. Listen to this very important episode!

Some other things we mentioned on the show:

 

This week, Chris and Jon talk about one of the design industry’s least favorite topics, consistency! We discuss what it is, why it’s important, who owns it, and highlight some real world examples. Stay tuned! You won’t want to miss it!

The idea for this post was spawned from a draft of a blog post that Chris started writing. It has since been published and is available below, complete with links to all the content and articles referenced on the show!

https://ydsgn.wordpress.com/2015/06/01/consistency-and-user-experience/

Other Really Awesome Stuff

Jonathan’s new book, “Tragic Design” is now available for early release or pre-order! Yay!! If you’re interested in how design can actually save lives, or if you just want to support an amazing designer publish a book, definitely get a copy of it!

http://shop.oreilly.com/product/0636920038887.do

Are you a super fan of the show? On Wednesday, June 3 at 2:00 p.m. PDT, Chris and Jon will participate in a Blab talk! Don’t really know what Blab is? It’s ok. Chris doesn’t really know either! (ROFL!) But Jon has assured him that it will be fun and exciting. Information is below and definitely stop by the Blab stream to ask your witty design-related questions, or just poke fun at us!

Visit Blab.im for more info!

Lastly, if you don’t mind, please take a few minutes and fill out this survey about the show. It helps us learn more about what we can do to make the show better for everybody! Thanks in advance for doing it! 😀

Another clickable link to the survey because the URL is ugly!

This week, Chris and Jon spend quite a while discussing Jon’s favorite subject, credit card forms! Along with that we go over some general tips on form design.

Below are the links we mentioned on the show if you’re interested in learning more.

We discussed how certain visual designs can help your form feel more secure based on information from the Baymard Institute.

Jon talked about the different types and levels of transactions.

At the end of the show, we mentioned a series of different links:

Luke Wroblewski’s book on form design

Brad Frost’s experimental credit card form

A very cool animated credit card form by Jesse Pollak

 

Anyway, there is a lot to talk about this week, so stick around! This is a good one!

Want to chat about the show? You can email us at fanimals@dispostable.com or find us on Twitter:

Jonathan: @DesignUXUI

Chris: @MachineHuman

Jon and Chris wrap up this series on usability heuristics. Lots of good information about how to handle error messages and help documentation, and how important user assistance is to good design.

If you missed the previous episodes you can start at episode 1 of this series on Nielsen’s 10 Usability Heuristics.

Today we talk about 9 and 10!

Help users recognize, diagnose, and recover from errors
Error messages should be expressed in plain language (no codes), precisely indicate the problem, and constructively suggest a solution.

Help and documentation
Even though it is better if the system can be used without documentation, it may be necessary to provide help and documentation. Any such information should be easy to search, focused on the user’s task, list concrete steps to be carried out, and not be too large.

 

Thank you to our sponsor: Resource Guru – team scheduling simplified. Try it free at resourceguru.io/designreview and use the code designreview3

Also, thanks to the SJSU library for (inadvertently) hosting us!

It’s part 3 of our 5 part series on UX fundamentals laid out by Jakob Nielson: 10 Usability Heuristics for User Interface Design

If you missed part 1 & part 2, feel free to catch up after this episode. You won’t need to have heard the first two, but they cover 4 other important UX principles.

Today we will be discussing:

Error prevention
Even better than good error messages is a careful design which prevents a problem from occurring in the first place. Either eliminate error-prone conditions or check for them and present users with a confirmation option before they commit to the action.

Recognition rather than recall
Minimize the user’s memory load by making objects, actions, and options visible. The user should not have to remember information from one part of the dialogue to another. Instructions for use of the system should be visible or easily retrievable whenever appropriate.

As always, we want to hear from you so leave your comments below! You can also reach us on Twitter:

Chris: @machinehuman

Jon: @DesignUXUI

So let us know what you think!

 

Enjoying the podcast? Don’t miss part 2 of out study on Nielsen’s Usability Heuristics! Sign up to get notified of new episodes

Sponsored by Resource Guru – team scheduling simplified. Try it free at resourceguru.io/designreview

Having good onboarding is critical to the success of your product. This week, Chris and Jon talk about onboarding! What is it? Why is it so important? Chris asked on Twitter what questions people have about it. So later in the show, we also answer those questions about what makes a good onboarding experience. Thanks to everyone that wrote in!

If you have more questions about onboarding, get in touch with us on Twitter! We may do another onboarding show in the future!

You can also just contact us via email on our Contact page. We are always happy to hear from you guys!

We discussed a bunch of different apps on this show. They are:

  • Carrot
  • Candy Crush
  • Jawbone Up
  • Sketch
  • Meerkat
  • Mailbox
  • Rooms

To get updates on show happenings and other useful show-related content, follow the Design Review on Twitter!

If you would like to sponsor the show, we have space for more sponsors in future episodes!